DMX

affiliates subcontractors employees
account login

First Name: Last Name: Company: City: State:
or Province:
Email: Phone: How did you hear about us?
Number of Locations:
Request Information:
Comments: I want to receive the DMX newsletter

Support › ProFusion D

ProFusion D — Troubleshooting Tips

No Power

Check that the power cord is secured in the rear of ProFusion D.
Check that the Standby button has been pressed.
Check that there is power at the AC outlet by plugging in another appliance.

No audio output

Check that all audio connections to the speakers and amplifier are correctly and firmly attached.
Ensure that amplification equipment is connected to Zone 1 on the rear panel of the player and that, if applicable, Messaging On Hold equipment is connected to Zone 2. Outputs for Zones 3 and 4 are not used.
Ensure the volume level of the amplification equipment is turned up sufficiently.

Music Skips

Confirm that the surface ProFusion D sits on is securely fastened and level.
Examine and clean ProFusion D disc using a standard CD cleaning kit. (In North America, this is available from DMX. Contact Customer Support for details.)

Disc will not play or ProFusion D rejects the disc

Examine and clean the ProFusion D disc using a standard CD cleaning kit. (In North America, this is available from DMX. Contact Customer Support for details.)
Verify that the disc is a ProFusion D disc. ProFusion D will only play discs specifically produced for the platform.

For more information you may download the following PDF files:

ProFusion D Manual
ProFusion D Features, Specs and Music Styles